Frequently asked questions
Answers to the most frequent questions about Clarifly, setup, data protection and pricing. Your question is not listed? Get in touch – we are happy to help.
General
What is Clarifly?
Clarifly is an AI chatbot for your website that answers exclusively with your own knowledge. You record your content in a knowledge base, embed the chat widget with a single line of code – and your visitors receive well-founded answers around the clock.
Who is Clarifly intended for?
For companies that have to answer recurring questions on their website, in their shop or in their web application: support teams, product providers, service providers. Instead of answering the same questions by e-mail, you let Clarifly handle the first response.
Does the bot invent answers?
No. Clarifly answers only on the basis of the knowledge entries you have recorded. If a question cannot be answered from the knowledge base, the bot says so openly – instead of making something up.
Which languages does Clarifly support?
At present Clarifly is designed for German – from the answers through to the dashboard. Further languages are prepared and will follow as required; get in touch if you need a specific language.
Setup
How does my knowledge get into the bot?
You record your content as knowledge entries in the dashboard – with a comfortable rich text editor and no technical know-how at all. Once saved, every entry is indexed automatically and is immediately available to the bot.
How do I embed the chat on my website?
With a script tag and an HTML element that you can copy from the dashboard, including your personal access code. The widget runs as an isolated web component and works on any website – regardless of CMS or framework.
Can I adapt the appearance of the widget?
Yes. The primary colour of the widget is freely selectable and the matching contrast colour is calculated automatically. The title and icon colour can be fine-tuned on top of that, and the title of the chat window is freely definable – all with a live preview in the dashboard.
Do my visitors need an account?
No. Your visitors chat anonymously and without registering. Every conversation runs in its own anonymous session.
Data & security
How are the bots separated from each other?
Every bot has its own access code, through which the widget accesses the knowledge base of that one bot only. Data belonging to other bots is therefore technically unreachable.
Which data from the chats can I see?
The statistics show usage key figures: sessions, questions, feedback and the trend of the last 30 days, as well as the analysis per knowledge entry. In addition you see the exact wording of the questions your bot could not answer – together with the corresponding conversation, so that you can fill the missing content in a targeted way. Visitors chat anonymously throughout.
Where do I find details about data protection?
In our privacy policy we describe transparently which data is processed when visiting the website, when using Clarifly and when submitting contact enquiries – in accordance with the Swiss FADP and, where applicable, the GDPR.
Can I get my content back out?
At any time. You export your entire knowledge base as a file with one click and can read it back in just as easily – into another bot as well. Your content remains your content.
Can the bot be restricted to a closed area?
Yes. Besides restricting it to particular websites, a bot can be coupled to your own backend with a secret: the chat then only starts for people who are signed in to your application. Your developers exchange the secret server-side for a short-lived access token – it never reaches the browser.
Working together
Can Clarifly be adapted to my needs?
Yes, absolutely. Whether it is an individual integration into your application, deep links to your features or special requirements regarding content and processes – we tailor Clarifly to your use case. Get in touch for personal advice.
What does Clarifly cost?
We license Clarifly to match your usage – number of bots, size of the knowledge base and level of support. Get in touch for a non-binding offer.
How can I get in touch with you?
The easiest way is via the contact form or by e-mail. We usually reply within a few hours and will find the best solution for your chatbot together with you.
Any more questions?
We are happy to answer your questions about Clarifly and about working together in person.